Digitize Your Field Services

The only OT-native Remote Collaboration Platform for the Industry: Secure, Reliable and Scalable

Best Digital Field Services with POINTR

Powerful workflows, feature rich, built-for purpose

POINTR implements remote-first field services through powerful workflows: create, share, organize, and report. With more than a hundred of industry-focused features co-created with our customers, POINTR is the most feature-complete remote collaboration solution in the market. It is is built for purpose. Starting off as a space industry solution for enabling interplanetary human exploration, it has taken a decade of innovation and engineering to build the tool for critical missions on Earth: secure power, vehicular machines, maritime, and medical.

The future of field service is here!

Support for Critical Missions

Space Technology for Industry on Earth

POINTR is secure-by-design: the platform uses the unique XRTC communication protocol originating from space research. The guiding philosophy is privacy-of-tomorrow and security-by-design. Field ready, working in low bandwidth, in all networks including VSAT satellite, and on any mobile, wearable or desktop device, POINTR is the world-class solution for remote field service. This technology allows deployment in OT environment in a cross-enterprise context. POINTR is the most feature-complete built-for-purpose solution in the market.

Read more on POINTR generation 2

Collaboration Features

N
LIVE VIDEO & AUDIO STREAM
N

OFFLINE MODE

N
AR ANNOTATIONS
N
LIVE & PAUSE MODE
N
FIELD NOTES
N

SESSION RECORDING

N
CAMERA SELECTOR
N

EXTERNAL CAMERAS

N
DESKTOP SHARING
N
TEXT CHAT
N
CAMERA PRIVACY

XRTC

The foundation of POINTR is XRTC: extended real-time telecommunication protocol.

XRTC allows multiparty bi-directional streaming of real-time video, voice, IIoT over pure TCP. Thanks to the core know-how of ensuring TCP immunity to head-of-line blocking, XRTC delivers 10x better performance than TCP-based RTMP or HLS. Compared to any other web conferencing or remote collaboration solutions, which are based on UDP, POINTR powered by XRTC does not require any inbound ports opened, ever. This and other unique intrinsic security features make POINTR the golden standard for deployment in the operational technology environment.

Trusted by

Customer Success Stories

Ford remote field service with POINTR

FORD Motor Company, LATAM

Faster Service is Better Service

Servicing a dealer network as large as FORD has in Brazil takes the right tool. With POINTR FORD Brazil has achieved faster and more precise service.

Sysmex Corporation, GLOBAL

Service to where it has not gotten before

Long term improvements to world class service drive Sysmex to adapt POINTR. With POINTR the best service can reach customers in otherwise unreachable locations and over language barriers.

Sysmex remote field service with POINTR

What our customers say about POINTR

Field ready for all standard devices

POINTR is designed to be used with all standard devices and platforms: Android, iOS, Windows, MacOS, and smart glasses. Remote field service starts here.

 

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